Company Name: ConcentrixDesignation : Software Developer
Qualification: Any Graduates
Experience :2 to 5 Yrs
Location: Chennai
Salary : As per company
Job Details:
- Provide initial end user support for customers via phone, Chat or email as needed, with top CSAT as our primary goal. Quickly understand and resolve customer issues while maintaining a polite and professional demeanor regardless of the situation. Quickly identify trends and new issues and report them in a useful way to management. Work closely with your team in a collaborative environment to quickly resolve issue.
- Test and repro issues if needed to determine root cause
- Review issue trends and quickly highlight and provide data to mgmt. on hot issues, especially after new driver and product releases.
Apply Mode: Online
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