Company Name: IBM India Pvt. Ltd
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Website: www.ibm.com
Qualification: B.Tech,M.Tech,MCA & MBA - 2013 & 2012 Pass-outs
Experience: Freshers
Location: Hyderabad
Job Role: Fresher
Job Description :
1. Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
2. Remote Infrastructure support delivery
3. Perform problem cause analysis
4. Resolve routine customer problem
5. Ability to Identify Opportunity & Implement Process Improvements
6. Has technical experience and skills in the areas of problem determination, creativity and analysis.
7. Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills:
1. Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
2. Browser Support - Internet Explorer
3. Strong computer skills required
4. Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
5. Excellent oral and written communication skills.
6. Excellent customer service orientation
7. Neutral accent
Eligibility Criterion:
1. Any Bachelor's Degree - B.Tech,M.Tech,MCA & MBA - 2013 & 2012 candidates
2. Fluency In Communications Skills (both spoken and written) / soft skills
Additional Information:
1. Working in shifts is a mandate.
2. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts.
3. Shifts will 24x7 in nature and can vary depending on geographies supported.
Percentage: 55 % or 5.5 CGPA ( Aggregate )
Percentage aggregate considered only for the highest degree pursued
Must not have any backlog at the time of IBM recruitment process.
Selection Process:
1. Group Discussion
2. Technical Interviews
3. V& A Test
Date Of Interviews: 25th November 2013 (Monday).
Reporting Time: 8.30am
* NO REGISTRATION FEE
* Spot Registrations are available
* Selection of the candidates is at the sole discretion of HR Recruitment Team
Please ensure to carry the below mentioned documents for registration: (Mandatory)
1. Candidate profile - 2
2. Photo copy of all the mark sheets, Provisional Degree Certificates/ Degree Certificates (without fail)
3. Photo ID Card (Driving License / Passport / Voter ID card / College ID proof )
4. Passport Size Photo - 4
Wear in formal dress only
***Without which you are not allowed into the campus recruitment process***
Walk-in Venue:
Sphoorthy Engineering College,
Nadergul Village, Near Vanasthalipuram,
Sagar Road, Saroornagar Mandal,
Hyderabad. Pincode: 501510.
Tel. No. 08415 201137, 201138
Fax : 08415 201136 (M) 9963111840,9392119392,9392118884.
Bus Route No: 277 N (Koti - Nadergul)
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